FAQ
Find answers to our most frequently asked questions.
Digital Product Policy
How do I access my purchased digital downloads?
After completing your purchase, you will receive a confirmation email with a link to access your digital downloads. You can download them directly from that link.
What is the return policy for digital downloads?
Once you purchase our downloads, they are yours to keep and leverage for ongoing learning and reference. Please note that, due to the nature of digital products, we are unable to provide refunds.
What should I do if I encounter issues with my download?
If you experience any issues with your download, please contact our support team atsupport@heyworkbestie.com, and we’ll assist you in resolving the problem.
Are there any usage restrictions on my digital downloads?
Yes, while you can keep and use the downloads for personal use, our digital products may not be shared with third parties or redistributed in any form. The license you receive is non-transferable and for your use only.
Find answers to our most frequently asked questions.
Merchandise Shipping & Returns
What is the timeline for my order?
We're excited to create your custom item! Here's a quick breakdown:
- Production: 3-7 business days
- Shipping within USA: 3-4 business days
Total estimated time: 6-11 business days from order to delivery. We make each item on demand to reduce waste and promote sustainability. While this takes a bit longer, it allows us to create responsibly. We appreciate your support of these practices!
What are your policies on returns, exchanges, and order cancellations?
We're committed to creating unique, made-to-order items just for you. To make this possible:
- We don't offer exchanges or returns
- We're unable to cancel orders once they're placed
To ensure you get the right fit, we recommend:
- Reviewing our size guide carefully before ordering
- Contacting us for assistance if you're unsure about sizing
We appreciate your understanding of these policies, which allow us to create unique, made-to-order items for you. Our goal is to help you get the perfect product from the start, so please don't hesitate to reach out if you need any guidance before placing your order
What if I receive a product with a quality issue or defect?
We stand behind the quality of our products. If you receive an item with a manufacturing defect, please don't hesitate to contact us at support@heyworkbestie.com. We'll work quickly to make it right!
Do you offer international shipping?
Right now, we're only shipping within the US. But don't worry – we haven't forgotten about our friends abroad! We're working on expanding our shipping options to reach more of you. Keep an eye on our website or newsletter for updates. We're excited about the possibility of bringing our threads to you, wherever you are, in the future.
How do you ensure the security of my payment information?
We use Shopify Payments to process transactions, which employs industry-leading security measures to protect your information:
- All payment data is encrypted using AES-256, one of the strongest encryption standards available.
- Shopify Payments is certified Level 1 PCI DSS compliant, meeting the highest security standards for handling payment card data.
- Your full credit card details are not stored after processing, enhancing the safety of your information.
- The system uses advanced encryption and security protocols to ensure a safe shopping experience.
Find answers about our products
Sustainable Goods Insights
What's your approach to sustainability?
We're committed to reducing our environmental impact. Work Bestie partners with suppliers who use eco-friendly materials and production methods, and we're constantly exploring ways to make our operations more sustainable.
What sustainable materials do you use?
We prioritize eco-friendly materials in our products. For example, many of our t-shirts are made from organic cotton or recycled polyester. We're always looking to expand our range of sustainable options.
How do you reduce waste in your operations?
We use a print-on-demand model at Work Bestie, which means we only produce items when they're ordered. This approach significantly reduces overproduction and waste. We also work with suppliers who use water-based inks and efficient printing processes to minimize resource use.
Do you use sustainable packaging?
Yes, we're committed to using eco-friendly packaging wherever possible. Our shipping materials are made from recycled content and are recyclable themselves. We're continuously working to reduce unnecessary packaging.
How do you ensure ethical production?
We partner with suppliers who adhere to strict ethical standards. This includes fair labor practices, safe working conditions, and no child labor. We regularly review our supply chain to ensure these standards are met.
What are your future sustainability goals?
We're always striving to improve our sustainability efforts. Our goals include increasing our use of recycled and organic materials, further reducing our carbon footprint, and exploring innovative eco-friendly production methods.
How can customers contribute to your sustainability efforts?
By choosing our products, you're supporting sustainable practices. We encourage customers to properly care for their items to extend their lifespan and to recycle or donate them when no longer needed.
Where can I learn more about your sustainability initiatives?
We're committed to transparency about our sustainability journey. Check our website for regular updates on our initiatives and progress. If you have specific questions, feel free to contact our customer service team.